Contact Us

To contact RISO Corporate 

Headquarters:

RISO, Inc
800 District Avenue
Suite 390
Burlington, MA 01803-5007

As of January 1, 2016 our address has changed to: 800 District Avenue, Suite 390

Telephone: 978-777-7377

Customer Support Call Center for RISO Direct Customers


To contact RISO's Customer
Support Center, simply dial
1-800-942-7476.
 

For a dial by name directory
(press 1)
 

Equipment sales or
product information
(Press 2)
This team is ready and willing to keep you stocked for that next important print job! Call to inquire about upgrading your equipment, or about promotions and special offers on supplies and accessories.

 

For supply orders or inquiries
(Press 3)
Call or fax our Order Processing
Team for supply orders, related supply inquiries, order status, and product information. Be sure to provide the serial number of your equipment to expedite your order. You may fax your order or inquiries to 1-800-265-2388.

 

Service Dispatch
(Press 4)
For technical assistance related to hardware or software, contact our Technical Support Specialists. We can assist you over the phone or our Service Dispatch Team can schedule service on your RISO equipment, with a factory trained and certified technician.

Reseller Inquiries
Phone: 800-995-7476
Fax: 978-777-6280

Contracts or Meter Readings
(Press 5)
Our Service Contract Team is ready to help when you have questions about cost-per-copy
and standard service contracts, meter collection, or service invoices.
If you are on a contracted plan requiring meter reporting you can call in your meter
readings by pressing 5, or fax your meter readings to 866-258-2964


Accounts Receivable Team
(Press 6)
If you need information about your account–verifying payment receipt, checking account balances, or other statement-related inquiries–talk to our Accounts Receivable Team.

 

All other inquiries
(Press 0)

 

RISO Inside Sales Support Team
(800-942-7476)
(Available M-F, 8:30 am to 7:00
pm. EST) This team is ready and willing
to keep you stocked for your
next print job. Call to inquire about upgrading your equipment, or about promotions and special offers on supplies and accessories.


Tell us about your RISO customer
service experience, or contact us
at Direct Action .